The 82North, LLC Refund Policy is for your ease of mind and confidence in our service.

If, for ANY reason, you wish a refund, please call 1.302.655.8952 OR 1.800.979.0082, or email us at refund@82north.com

We need the date of your transaction and the amount, and the credit card number and expiration date (this sensitive data is not kept once your transaction is complete). We also would like to know the reason for the refund so we may pass that along to the client for whom you made the transaction.

82North offers both full and partial refunds which are handled as soon as we are notified and are provided with the appropriate information.

For transactions for 82North clients, please contact that client directly.

82North values the Privacy of its Users and Partners.

82North, LLC will occasionally update its privacy statement to reflect company and customer feedback. When 82North posts changes to this statement, you will see the word "Updated" next to the Privacy Policy link on the 82North.com home page. 82North encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact the 82North customer service department at support@82North.com.

82North may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date.

82North collects that information in order to:

• Process a registration;
• Verify your identity for payment authorization;
• Contact you regarding your registration status;
• Generate anonymous statistics; and
• Provide you with an excellent registration experience.

Once 82North gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your registration. Your name and address will not be used for any other purpose than verification for credit card authorization. Your name and address will not be sold to mailing-list firms.

82North gives you access to third party partners/organizers to provide you with certain services that are detailed below. 82North will provide that third party with your transaction information and then that third party will collect additional information that it needs to provide you with the requested service. 82North encourages you to review the privacy statements of Web sites you choose to link to from 82North so that you can understand how those Web sites collect, use, and share your information. 82North is not responsible for the privacy statements or content on Web sites outside of 82North's Web site.

82North occasionally requests information from our users and organizers via surveys. Participation in these surveys is completely voluntary, and all participants have a choice whether or not to disclose information. The requested information typically includes the customer's first name, as well as information relating to the customer's experience at 82North, or their opinions on programs for which they have registered. Survey information will be used internally to monitor or improve this site, and after attaining user permission, may be posted on the site to provide information about our products to other users. Users' personally identifiable information is not shared with third parties unless 82North gives prior notice and choice.

If the personal information 82North has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to info@82North.com.

82North is committed to protecting the privacy of your personal information. To protect the information you send from your computer to 82North's e-commerce system, this information (including your credit card number, name, and address) is encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order have access to your credit card and bank information. 82North continuously reviews its policies and practices to ensure that all customer information remains secure. "Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on the 82North Web site. With cookies enabled, the 82North Web site will have the capacity to deliver you a more customized and complete registration experience to track visits from our affiliates and partners and to enable the use of our shopping cart. 82North does not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer, visit your web browser's website.

82North collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. 82North's servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help 82North collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with 82North partners, but your IP address will not be distributed.

To provide the best customer service possible, 82North provides multiple methods for customers to ask questions and provide feedback. Contact Us Via the "Contact Us" link, 82North allows customers to e-mail info@82North.com. This provides direct contact to an 82North customer service representative, who reads each e-mail and tries to promptly answer your questions.

82North may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the 82North Web site or the registration experience in general, as we always appreciate feedback.

If a third party obtains your personal information from a registration made through 82North and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for fraudulent charges.

The only time 82North will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.

82North is a family oriented site and contains content which we deem suitable for all members of the family. However, the forums are open to many members, and posts can be in violation of our forum policy. We make our best efforts to delete offensive posts but cannot always do so in a timely fashion. On the other hand, we cannot censure posts simply because they could be construed as inappropriate to children. Therefore, parents should evaluate the forums and decide whether to permit children to visit.

Our web site contains links to numerous other sites. 82North is not responsible for the content or privacy practice of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable data.

If you have questions about this privacy statement, please contact the 82North customer service department at info@82North.com.

Updated September 21, 2013